Hi Ren, I would also like to get the sent status column back. Since it was removed, I’ve had multiple problems with my automated email for the abandoned checkouts. Thanks.
Topic summary
Abandoned Checkout admin view no longer shows the “Sent” status column or a manual “send recovery email” option after Shopify’s Marketing Automations rollout. This affects visibility of whether recovery emails were sent and prevents manual follow‑ups.
- Cause/change: Enabling the new Abandoned Checkout automation removes the status column and manual send; deletion or deactivation doesn’t restore it. There’s currently no way to revert to the old behavior.
- Impact/reports: Merchants report automations marked as “scheduled” but not sending, 0% open rates, and uncertainty if emails are firing. Desktop/web UI lacks sent-status display, though the network response contains abandonedEmailState; the Shopify mobile app still shows status. Manual sending was used to screen for fraud and for brick‑and‑mortar workflows.
- Early troubleshooting: Staff initially suggested browser checks, sales channel limitations (only Online Store, Buy Button, Plus Wholesale send recovery), and email subscription settings.
- Shopify response: Confirms intended change with Marketing Automations; advises using automated workflows or emailing customers directly outside the abandoned checkout tool; asks for screenshots and feedback; no ETA to restore manual send or the status column.
Status: Ongoing with no resolution or timeline. Screenshots and app views are central to understanding the issue.
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