Hi @JoyrichAust
How long ago did you manually send the emails? Are you doing so through the abandoned cart screen by clicking, “send a cart recovery email” or through an email marketing app?
Can I also get you to check the customer accounts to see whether they input their email addresses correctly? There are also the following reasons why an abandoned cart recovery email will not send:
Hopefully that makes sense!
I’m curious why you send your abandoned cart emails manually? This is a great feature to have streamlined into an automatic process to save you time and having to remember to do so. You can opt to do so using the instructions here.
If I can help any further please let me know.