I have noticed this morning that the sent status fields for Abandon Checkouts has disappeared from the Abandon Checkout screen. We manually send abandon checkout emails to our customers, this is an issues when we go into the screen to not be able to see this information. up until yesterday we were …

Thank you Ren for looking into this. I really need this feature back. I have enabled the marketing automation for abandoned checkouts, but it does not seem to be working and I do not understand why. Without the manual feature, I cannot follow-up abandoned checkouts at all!

Happy to assist and yes I completely understand. Are you able to provide any screenshots of your process showing it doesn’t work? I will do my best to help troubleshoot this for you. Here’s our Marketing Automation help page as well. Thank you!

I agree. I would definitely want this feature back. the automation is not working for me and all my abandon carts “scheduled” but not sent… and my automation says 0% open rate. It’s not working vs the manual emails I was sending which I was able to recover the order. this is really messed up.

Hi Ren, I would also like to get the sent status column back. Since it was removed, I’ve had multiple problems with my automated email for the abandoned checkouts. Thanks.

Hi @asakoulas Thank you for reaching out about this and sharing your feedback as well. Would you be able to provide some additional details about the problems you have been experiencing with automated email for abandoned checkouts? Are you using a third party app for your emails? The more informat…

Hi Shay. Can confirm what other users are stating where the Sent status is not available on the Abandoned Checkouts screen. This is not browser dependent or system dependent (tested on Android mobile + two Windows PCs) and is still an issue as of 03/12/2023. I’d like to see this changed as it’s ver…

Hi @borahello , Thanks for sharing your feedback here. Are you able to provide some screenshots to support what you are seeing on your end? It’s helpful to gather as much detail as possible so we can ship it to the appropriate teams when investigating these issues. Any additional details, includi…

Hi Ren, [2023-04-14 22_21_12-.png] The sent status is given in the response of the network request (see abandonedEmailState in the Network tab on the screenshot), but there are no UI elements to display this data. On mobile, this is a non-issue as the mobile elements in the app work as intended, …

Hi, I noticed a similar issue as everyone on this thread. I learned through this thread that I can see whether an abandoned cart email was sent on the app. As I suspected out emails are not going through. I checked the list that was referenced in this threat as to reasons emails may not have been s…

HI Shay, Unfortunately, the issue is still persistent to this day. Do you have an idea when it will get resolved? Thank you

Abandon Checkout Not Showing Sent Status

Shopify Discussion

TimKateYARD November 3, 2023, 4:16pm 26

Same problem here

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Abandon Checkout Not Showing Sent Status

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