Main issue: Abandoned cart emails are inflating the quantity of a product from 1 to 6.
Observed behavior: Clicking the recovery link in the email loads a cart with 6 units, while visiting the website directly shows the original cart with only 1 unit.
Impact: Causes inconsistency and potential customer confusion during cart recovery.
Status: No cause or solution provided; discussion remains open. No additional details (apps, custom code, or error messages) were mentioned.
We have customers abandoning an item in their cart and when they receive the abandoned cart it has gone from 1 of the item to 6.
If they follow the email link there are 6 of that item in the basket.
If they go back to the website and look at their cart there is only the original 1 item.