So, I recently implemented the Abandoned Cart Automation by going to Shopify’s automation templates, selecting the abandoned cart automation, editing the email, and making it live. I didn’t change any of the steps within the automation at all. Since I’ve made the automation live, I know for a fact t…

Hey Francisca, I’m specifically talking about the “Abandoned Cart” automation. I have not tried to implement the abandon browse email yet.

Hey, His did you go with this? This is exactly my situation.

I have the same. I got 60 abandoned checkouts and just 3 emails fired. I changed the setting from marketing subscriber to all customers, which is allowed here, but still nothing. I was just on the chat with 3 different Shopify experts, and one ask me what “I was trying a achieve” with the abandoned …

From what I learned, in order to send an Abandoned Cart email, you have to have a website where people have accounts that they log into. Only if they’re logged into their account that’s associated with an email, could you then send them an abandoned cart email. So, because I don’t have a site where …

Hey I have abandoned checkouts, and I see their email on their abandoned order. But no email out, any tips for that? Or do i have to go get Klaviyo or something of that sorts?

Just came across the same issue, pretty horrendous to have basic automations that don’t work out of the box. Now I have to move everything back to Klaviyo that actually works.

I agree I was very happy to have all Shopify, but yes, i just jumped back out, this time im trying Omnisend..

Hi there - did you get any resolution from this? I also would like to send Abandoned Cart emails to subscribers or people who have provided email but have NOT started the checkout process. Wanted to understand what the exact automation flow would be.

I believe I have the solution, I received the following response from Shopify: I am sending you this follow up email as promised in regards to your concern earlier about the automations for abandoned cart and abandoned checkout not being sent to the customers. Upon coordinating with our Support tea…

Abandoned Cart Automation Not Working

Shopify Discussion

mikap August 17, 2023, 8:21pm 10

Hi - where did you learn this? A customer shouldn’t have to be logged in in order to be eligible to receive an Abandoned Cart email…

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Abandoned Cart Automation Not Working

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