Abandoned cart not updating

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1

Hello,

I noticed that my abandoned cart tab in Shopify hasn’t updated for over 9 days (I was getting abandoned cart data every couple of days at least)….my Facebook meta pixel data shows added to cart so there’s something missing. I did a couple of tests with someone subscribed to marketing and it still does not update. Please can someone advice?

Thanks,

Lauren

2

What do you mean the abandoned cart tab? Just because someone adds to cart, that doesn’t mean the cart is abandoned in Shopify. The naming is a bit deceptive. It should be more like “Abandoned checkout”. Someone has to have entered their email at checkout.