Abandoned Carts - best app to send offers?

Topic summary

Seeking a way to contact 35 abandoned-cart customers with a limited-time discount (e.g., 10% off everything currently in each cart), ideally by selecting all carts at once and setting a one-week expiry on the offer. Looking for the best app to handle this workflow.

Recent input: One reply suggests using Shopify Email, noting it already provides customizable templates suitable for this purpose.

Key needs highlighted:

  • Bulk sending to all abandoned carts.
  • Embedding a discount offer in the email.
  • Enforcing a time limit (e.g., one week) on the offer.

Current status: Only Shopify Email has been proposed; no detailed guidance on configuring bulk targeting, time-limited discounts, or automation was provided. No comparison of third-party apps yet, and the best solution remains open/unresolved.

Summarized with AI on December 18. AI used: gpt-5.

I currently have 35 abandoned carts on my site. Is there an app, or what is the best app, for sending offers to these people? Ideally I want to be able to select all 35 carts and email the people a limited time offer e.g. “buy everything in your cart with a 10% discount”. Also there needs to be the option to time limit the offer e.g. within one week of the offer being sent.

Is there an app that does is? Or if there are several, which is the best one?

Thanks! :slight_smile:

1 Like

Shopify Email already has templates you can customize for this. It’s now called Shopify Messaging.

Klaviyo is probably your best bet for this. You can set up automated flows that trigger X hours after abandonment, include their cart contents, and apply a unique discount code with an expiration date. The targeting is really flexible too.

Omnisend is a solid alternative if Klaviyo feels like overkill for your volume.

Shopify’s built-in abandoned checkout emails work in a pinch but don’t have the discount code automation you’re looking for.

Hope this helps.

@Robert_Smith_UK

Klaviyo and Omnisend are the best all-around apps.

Klaviyo is the more popular choice, known for its powerful automation flows, smart targeting, and ability to send discounts automatically.

Omnisend, on the other hand, is easier to set up and very beginner-friendly, with both email and SMS included out of the box.

You can do this with any abandoned-cart email tool, but if u want something that also pushes people back into the site with an offer, Adoric is a nice option.

It lets you:

• Send targeted offers to abandoned cart users
• Create a time-limited incentive (like 10% off if they return within 7 days)
• Trigger a popup the moment they come back, so the offer is impossible to miss
• Sync the discount automatically with whatever’s already in their cart

The popup part is actually what helps most, because a lot of abandoned-cart users open emails but don’t finish the purchase unless the offer is shown clearly when they return.

Worth giving it a try to recover those 35 carts.