Abandoned Carts

Store Feedback

Topic summary

A user asks whether abandoned carts can be manually resolved, noting they use draft orders to complete sales.

Key responses:

  • Abandoned carts cannot be “resolved” like draft orders, but can be converted to manual sales
  • Suggested workflow: Access abandoned checkouts, send recovery emails with “Resume checkout” links, or create draft orders with the same items
  • Recommended adding special discounts or rewards to recovery emails as incentive to complete purchase

Core issue identified:

  • When converting abandoned checkouts via draft orders, the system doesn’t register these as successful recoveries in abandoned checkout metrics

Additional suggestions:

  • Enable automated abandoned checkout emails in Settings > Notifications
  • Customize recovery emails with discount codes
  • Include friendly, personalized messages when sending draft order invoices
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi there,

Can Abandoned carts be manually resolved?

We are using draft orders to acheive sales

1 Like
2

Hello @DamianSLH

You can’t technically “resolve” an abandoned cart the same way you do a draft order, but you can turn that abandoned checkout into a manual sale.

Here’s how to do it:

  1. Go to Orders > Abandoned checkouts.
  2. Click on the one you want to work with.
  3. Hit “Send a recovery email” — or just copy the “Resume checkout” link and send it manually.
  4. If you’d rather handle it yourself, just create a draft order with the same items and email them the invoice.
1 Like
3

Hello Damian, I’m not exactly sure on what you mean by resolving it manually but like someone in the replies already suggested, it makes sense to send emails with the resume order link for those who genuinely forgot along the way for one reason or the other.

Another addition I would suggest is to maybe send those emails with “special discounts” or reward programs attached so that they could help serve as that final push to completing the order.

4

Hi There

Thank you for your reply.

I am using drafts (orders) using a PDF download to convert the abandoned checkouts rather than using the abandoned checkout. As Im using drafts it does not register in abandoned checkouts that I we were successful

5

Hey!
Yep, totally get where you’re coming from as abandoned carts can be frustrating.

And yes, using draft orders is actually a pretty smart manual way to try and save the sale, especially if you’re chatting with the customer or doing some one on one follow-up.

But if you’re looking to make things a bit smoother or more automated, definitely check that Shopify’s abandoned checkout emails are turned on (Settings > Notifications). You can customize those too even add a discount code to sweeten the deal.

If you’re already doing that and still want to go the manual route, draft orders work fine! Just maybe add a friendly message when sending the invoice, like:
“Hey, noticed you left this in your cart. Just wanted to make checkout easier for you!”

Hope that helps!