Abandoned Checkout not showing after 28th August 2023

Topic summary

A Shopify store owner reports that abandoned checkout data stopped appearing in their dashboard after August 28th, 2023. Prior to this date, abandoned checkouts were visible normally, but no data has been recorded since then despite the store continuing to operate. The issue appears to be specific to the abandoned checkout tracking feature rather than a complete store malfunction. No resolution or cause has been identified in the discussion yet.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.

i was seeing my abandoned checkout in shopify till 28th august, i can not see any after that.

My store URL is Toscana USA Official Site - Italian Handcrafted Shoes