Abandoned checkout - The Buyer cannot pay with PayPal for this Transaction - ERROR 13113

Payments + Shipping & Fulfilment

Topic summary

Abandoned checkout error during PayPal payment: buyer received The Buyer cannot pay with PayPal for this Transaction (error 13113).

Origin and likely cause:

  • Error is generated on PayPal’s side, not by Shopify.
  • Common reasons: the buyer’s credit card/funding source was declined, or the PayPal account has a limitation preventing payment.

Site changes needed:

  • No Shopify site update indicated; the checkout issue is external to Shopify.

Recommended actions:

  • Merchant: review the abandoned checkout timeline/history in Shopify to see decline details; consult Shopify’s troubleshooting payment gateways resource.
  • Buyer: contact PayPal Customer Service to resolve account or funding issues; PayPal Help Center has specifics for error 13113.

Context and definitions:

  • Abandoned checkout = a checkout started but not successfully completed.
  • Payment gateway = the service processing payments (PayPal in this case).

Status:

  • No resolution confirmed yet; outcome depends on the buyer resolving PayPal account/funding problems. Discussion remains open.
Summarized with AI on February 5. AI used: gpt-5.
1

Hi!

One of our customers checked out and paid using Paypal was unsuccessful and received an error saying The Buyer cannot pay with PayPal for this Transaction , error code is 13113.

is this something we should update on our site?

2

Hi, @Dah1 .

Welcome to the Shopify community. Thanks for sharing your question here.

This error message is not generating from Shopify’s end. When a customer places an order using Paypal, Paypal will attempt to process it on its own platform outside of Shopify. If the customer’s credit card information is wrong or not processed, they decline the transaction. Paypal will send a message letting us know what happened and why the transaction was declined. I recommend checking the abandoned checkout order timeline and the abandoned checkout history for why it was declined. We have more information on that process in our troubleshooting payment gateways resource.

I searched Error Code 13113 in Paypal’s Help Center for further insight. This error message often occurs if the customer’s credit card or funding source was denied, or their account can’t make a payment due to a limitation. The next steps are for the customer to visit Paypal Customer Service to resolve the checkout issue.

Lastly, I’d love to hear more details about your online business. How do you connect with your customers and do you advertise on social media?

Looking forward to your reply.