A Shopify store owner reports a sudden spike in abandoned checkouts since yesterday with no completed orders, despite previously smooth operations. Payment gateways appear active, but the root cause remains unclear.
Suggested troubleshooting steps:
Recovery strategies mentioned:
The consensus points toward a technical issue in the checkout process rather than a platform-wide Shopify problem. Priority is identifying and fixing any checkout barriers before implementing recovery campaigns.
Hi everyone,
I’ve noticed that starting yesterday, the number of abandoned checkouts has suddenly increased, but we haven’t received any new orders. Until now, things were running smoothly.
Has anyone else experienced a similar issue recently? Could it be a technical glitch, payment issue, or something else on Shopify’s end? I’ve already checked payment gateways, and everything seems to be active.
Any advice or suggestions would be appreciated.
Suddenly getting more abandoned checkouts usually means something’s not working right. Try placing a test order yourself to see if there’s a bug or payment issue. Double-check shipping costs, payment settings, and make sure your site feels safe to buy from. If a lot of new visitors came in, they might just not be ready to buy. Set up an email reminder and maybe offer a small discount to bring them back. If nothing works,
bro check your checkout steps asap. we had the same issue and it turned out our shipping calculator was showing ridiculous rates that we couldn’t see on our end. definitely test the full checkout flow yourself on different devices & browsers. also might be worth implementing a recovery strategy for those abandoned carts. we’ve been using txtcart and the features are worth using for similar situations. their ai follows up with abandoners automatically through sms and has recovered like 25% of our lost carts.
but first priority is checking out if there’s any basic issue and then reaching out by sms to get actual responses.