Hello Francesca @francesca_bert I don’t believe that’s a normal thing at all. Have you cleared all the cache and cookies on your browser and maybe tried a different one? If that doesn’t work, you may probably need a software person to help you check out some codes in your site.
Topic summary
A user is experiencing issues with Shopify not recognizing abandoned checkouts when using a buy button on their site. They’re seeking to understand if this is normal behavior for buy buttons and whether it can be fixed.
Suggested troubleshooting:
- Clear browser cache and cookies
- Test with a different browser
- If issues persist, consult a developer to review site code
The problem appears unusual and may require technical investigation to resolve.