I have been back and forth with support for a number of months now about verifying my information for Shopify Payments. I have provided them with a significant amount of information like my Articles of Incorporation, tax assessments with requested business information, corporate annual return confirmation from the registry, amongst other docs. There was an issue with the system and my docs were not confirmed. I was told the approval team would reach out. This was months ago. I have contacted support numerous times since. I was assured that I would be contacted, my support ticket was escalated and marked urgent blah blah blah. Still nothing has been resolved and the deadline is Feb 3rd. On Feb 3rd, my Shopify Payments payouts will be suspended. How to I contact someone competent at Shopify? How do I actually get this resolved? How can I file a complaint or talk to someone other than a front line advisor, like a supervisor who can actually help me and get this resolved? Frankly, the front line advisors on the chat are maddeningly incompetent and do not have the capacity to do much. It is infuriating. Any guidance would be much appreciated.
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