Access Blocked

Technical Q&A
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Topic summary

Issue: Some customers receive an “access is blocked” error when visiting iceniuk.com. Intermittent for about a week; some users can access normally.

Current observation: A respondent in the US accessed the site without issues, suggesting the problem is selective rather than a full outage.

Likely causes:

  • Shopify automated bot protection or geo-restrictions triggering on certain traffic.
  • Internal DDoS (Distributed Denial of Service) protection flagging VPN users, specific browser extensions, or IPs with prior suspicious activity.
  • Security/fraud prevention apps misclassifying legitimate visitors.

Suggested checks:

  • In Shopify admin: Settings > Store details > Store access — confirm no IPs are blocked.
  • Review any security/fraud apps for blocklists, rules, or recent changes.
  • Collect affected customers’ IP addresses, timestamps, country, VPN status, and browser details.

Next steps: Contact Shopify Support with sample blocked IPs and times to have server logs reviewed and confirm the exact block reason.

Status: No resolution yet; diagnostic steps and support escalation recommended.

Summarized with AI on December 10. AI used: gpt-5.
1

Hi, I’m having lots of reports that when people are trying to access my shop they are getting an error page saying their access is blocked. Please could you tell me what I need to do? It’s been happening for about a week. Some can access and some can’t. Www.iceniuk.com

2

Hey there,

I was able to access your site fine on my end, I’m located in the US.

Access blocked issues are usually related to Shopify’s automated bot protection or geo-restrictions. First, check your Shopify admin under Settings > Store details > Store access to see if you’ve accidentally blocked specific IPs. Also, review any security or fraud prevention apps you might have installed, as they can sometimes misfire and block legitimate customers.

If you don’t find anything there, it’s very likely Shopify’s internal DDoS or bot protection system is flagging certain traffic. This can happen if customers are using VPNs, certain browser extensions, or have IP addresses that have been associated with suspicious activity in the past. Since it’s inconsistent, it points strongly to this. The best course of action is to contact Shopify Support directly. They can look at the server logs for the blocked IPs (if your customers can provide them) and tell you exactly why access is being denied.

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