Access denied for balanceTransactions field

Retired Boards Appdev Graphql Basics And Troubleshooting
,
1

I’m trying to the transaction details for payouts, but it says access denied. I have given all and full persons to the custom app api. what am I missing?

uery MyQuery {
  shopifyPaymentsAccount {
    id
    balance {
      amount
    }
    payouts(first: 10) {
      nodes {
        id
      }
    }
    balanceTransactions(first: 10) {
      edges {
        node {
          id
        }
      }
    }
  }
}

if I exclude “balanceTransactions” I don’t get the error:

uery MyQuery {
  shopifyPaymentsAccount {
    id
    balance {
      amount
    }
    payouts(first: 10) {
      nodes {
        id
      }
    }
  }
}
2

Hey @ellamila ,

You’re query looks alright. Our documentation mentions this requires

Requires the read_shopify_payments or the read_shopify_payments_accounts access scope.

Can you try the following query to confirm if the access scopes are properly granted?

{> currentAppInstallation {> accessScopes {> handle> }> }> }

If the response doesn’t include the scopes, but you’ve selected them in your custom app settings, or if they are showing but you’re still getting that error returned I’d recommend reaching out to our support teams with your app ID, storeID and an example of this request so we can look in to this a little closer.

Kind Regards,

Kyle G.
Shopify Senior Support Specialist | API

3

@ShopifyDevSup

We have setup a custom app api, the “read_shopify_payments” option is not available? Any suggestions?

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4

Thanks for the screenshot @ellamila . It looks like you have the necessary scopes added. Can you try the query I provided to confirm that you have the scopes through the API?

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If so and the information still isn’t being returned, reach out through our support so we can take a closer look.

  • Kyle G.
5

@ShopifyDevSup

here are the results of the query

{
    "data": {
        "currentAppInstallation": {
            "accessScopes": [
                {
                    "handle": "read_shopify_payments_accounts"
                },
                {
                    "handle": "read_shopify_payments_payouts"
                },
                {
                    "handle": "read_assigned_fulfillment_orders"
                },
                {
                    "handle": "read_apps"
                },
                {
                    "handle": "read_analytics"
                },
                {
                    "handle": "read_audit_events"
                },
                {
                    "handle": "read_customer_events"
                },
                {
                    "handle": "read_checkout_branding_settings"
                },
                {
                    "handle": "read_custom_pixels"
                },
                {
                    "handle": "read_customers"
                },
                {
                    "handle": "read_discounts"
                },
                {
                    "handle": "read_discovery"
                },
                {
                    "handle": "read_draft_orders"
                },
                {
                    "handle": "read_files"
                },
                {
                    "handle": "read_fulfillments"
                },
                {
                    "handle": "read_inventory"
                },
                {
                    "handle": "read_legal_policies"
                },
                {
                    "handle": "read_locations"
                },
                {
                    "handle": "read_marketing_events"
                },
                {
                    "handle": "read_merchant_managed_fulfillment_orders"
                },
                {
                    "handle": "read_metaobject_definitions"
                },
                {
                    "handle": "read_metaobjects"
                },
                {
                    "handle": "read_online_store_pages"
                },
                {
                    "handle": "read_online_store_navigation"
                },
                {
                    "handle": "read_validations"
                },
                {
                    "handle": "read_shopify_payments_provider_accounts_sensitive"
                },
                {
                    "handle": "read_fulfillment_constraint_rules"
                },
                {
                    "handle": "read_gates"
                },
                {
                    "handle": "read_payment_customizations"
                },
                {
                    "handle": "read_payment_terms"
                },
                {
                    "handle": "read_shopify_payments_bank_accounts"
                },
                {
                    "handle": "read_shopify_payments_disputes"
                },
                {
                    "handle": "read_store_credit_accounts"
                },
                {
                    "handle": "read_orders"
                },
                {
                    "handle": "read_store_credit_account_transactions"
                },
                {
                    "handle": "read_gift_cards"
                },
                {
                    "handle": "read_order_edits"
                },
                {
                    "handle": "read_packing_slip_templates"
                },
                {
                    "handle": "read_price_rules"
                },
                {
                    "handle": "read_pixels"
                },
                {
                    "handle": "read_product_feeds"
                },
                {
                    "handle": "read_product_listings"
                },
                {
                    "handle": "read_products"
                },
                {
                    "handle": "read_publications"
                },
                {
                    "handle": "read_purchase_options"
                },
                {
                    "handle": "read_resource_feedbacks"
                },
                {
                    "handle": "read_reports"
                },
                {
                    "handle": "read_channels"
                },
                {
                    "handle": "read_returns"
                },
                {
                    "handle": "read_script_tags"
                },
                {
                    "handle": "read_shipping"
                },
                {
                    "handle": "read_locales"
                },
                {
                    "handle": "read_markets"
                },
                {
                    "handle": "read_shopify_credit"
                },
                {
                    "handle": "read_content"
                },
                {
                    "handle": "read_themes"
                },
                {
                    "handle": "read_translations"
                },
                {
                    "handle": "read_third_party_fulfillment_orders"
                },
                {
                    "handle": "read_all_cart_transforms"
                },
                {
                    "handle": "read_all_checkout_completion_target_customizations"
                },
                {
                    "handle": "read_cart_transforms"
                },
                {
                    "handle": "read_cash_tracking"
                },
                {
                    "handle": "read_companies"
                },
                {
                    "handle": "read_custom_fulfillment_services"
                },
                {
                    "handle": "read_customer_data_erasure"
                },
                {
                    "handle": "read_customer_merge"
                },
                {
                    "handle": "read_delivery_customizations"
                },
                {
                    "handle": "read_discounts_allocator_functions"
                },
                {
                    "handle": "read_order_submission_rules"
                },
                {
                    "handle": "read_privacy_settings"
                },
                {
                    "handle": "read_all_orders"
                }
            ]
        }
    },
    "extensions": {
        "cost": {
            "requestedQueryCost": 2,
            "actualQueryCost": 2,
            "throttleStatus": {
                "maximumAvailable": 20000.0,
                "currentlyAvailable": 19998,
                "restoreRate": 1000.0
            }
        }
    }
}
6

Hey @ellamila ,

I don’t see the "read_shopify_payments" listed in your app’s scopes, although there are several scopes with similar names.

If you are using a custom app and the option to enable "read_shopify_payments" is not already enabled in the admin, then you will need to reach out to support with the details of the API client and the store for them to look into enabling it’s access.

Hope that helps,

  • James
7

I am having exactly the same problem. I have the new read_shopify_payments_accounts permission granted by I am not able to run a balanceTransactions query. I tried to add the read_shopify_payments permission, but it’s no longer a valid permission. I think something is wrong with the balanceTransactions connection.

This is also related to Cannot add scope read_shopify_payments

8

I also am unable to access the payouts connection. The both give the same error:

[200] Error(s): ACCESS_DENIED - Access denied for payouts field.
[200] Error(s): ACCESS_DENIED - Access denied for balanceTransactions field.

But the ShopifyPaymentsShowBalance works just fine.

It seems like something is wrong with the payouts and balanceTransactions permissions.