A buyer is concerned about data privacy after purchasing from a Shopify merchant whose website is now down, making order tracking and seller contact impossible.
Key Question:
What personal and payment information can Shopify merchants access about their customers?
Specific Concerns:
Current Status:
The question remains unanswered with no responses yet. The buyer is seeking clarity on Shopify’s data-sharing practices between platform and merchants while unable to reach the seller.
Hello,
I recently made a purchase from a merchant using Shopify. The website is down and I am unable to track the package or get in contact with the seller. I was wondering how much personal information does the seller have access to of the buyer when operating from a Shopify website? For example, are they able to see the entire payment information and billing address? Or Is some of this information kept secured from the merchant?