The Shipping Calculator tool in SETTINGS>SHIPPING AND DELIVERY is very handy to calculate shipping while on the phone with a customer. However, it is not accessible to my employees because I don’t give them access to the shipping settings for obvious reasons. Why isn’t this tool listed separately in the shipping settings access so I can let them use it? Instead we have to search for previous orders to see how much it might be to ship to the potential customer’s state.
Topic summary
Issue: Staff can’t access the in-admin Shipping Calculator (Settings > Shipping and delivery) without being granted full Shipping settings permissions.
Context: The calculator is useful for quoting shipping costs during customer calls, especially for Sales teams. Store owners avoid granting full access to prevent accidental changes to shipping configurations.
Workaround: Teams resort to searching previous orders to approximate shipping to a customer’s state, which is inefficient and less accurate.
Request: Add a separate, granular permission or a standalone access point for the Shipping Calculator so staff can use it without exposure to critical settings.
Status: No solutions or official responses provided. The thread functions as a feature request and remains open with unresolved access/permission concerns. No attachments or technical artifacts are central to understanding.
1 Like
We have the exact same question. Really handy tool for our Sales team that you can’t give without opening the full part to them. Something we don’t like to avoid accidental changes.