Hey guys, after making my shopify account I accidently put the wrong date of birth and now I am not able to submit documents in order to receive payments. Anyone know how to help?
Hi, @rhaindustrys .
Welcome to the Shopify Community. We hope you’re enjoying the platform so far.
I understand that you’ve input the incorrect DOB when signing up and are unable to submit documents for Shopify Payments. In order to have this information updated, you’ll need to create a support request through the Shopify Help Center. The reason is this information cannot be adjusted within the admin and our team will need to update it internally.
When navigating to the help center, you’ll need to log into your store and follow the prompts to view our available support options.
Lastly, I’d like to share some helpful resources to give you a brief introduction to Shopify, guide you while you set up your store, adding your products and how to launch your store.
Resources:
Feel free to share any other questions that come to mind. I look forward to hearing back.