Account Billing and Switching to a new store

Technical Q&A
1

i’m not sure if i put this question in the right place. here’s the background of the issue.

I came to the end of a year and was forced to pay for another. i wanted to close that store. never had any sales. www.alifemostbizarre.com. so I paid, then closed the store. even though it paid for a year in advance.

then I decided to try to just change it so I reopened it. i looked for ways to change the web address name, and I couldn’t find a way. but it did give me an option to close this one and open a new one. i thought since it was linking with the old one, I figured the payment would transfer too. now I’m on a 14 day trial for the new site, and have the old site still paid for a year, and another $400 bill for he new one. is there anything I can do to have the charged brought to the new page and the old page closed permanently?

then new site will be shirubiaelements.ca

thanks sylvie

2

Hi @sylvietn

As we checked your new domain is not connected with any website. Is this right?

3

yes thats right, shopify won’t let me link it, saying I have to upgrade my plan

4

Then we need to check your store settings to let you know why you are facing the issue

5

it let me dio it now, but it seems to not work, yet

6

ok what do i need to do?

7

i got the redirects to work, but shopify is still verifying them. so, about switching my accounts, do I really need to pay again? can I have the payment moved to the new shop?

8

I think you can’t switch. Kindly contact Shopify support