I’ve had an e-mail saying my account will be terminated under section 14.3. Shopify sent me links to a WhatsApp and Telegram. I sent a message to the WhatsApp with no reply. I have since learnt the e-mail could be spam so I blocked both just in case. I am totally lost as t how to proceed as I don’t even know why It’s been terminated. Any help appreciated. Thanks.
Topic summary
A user received an email stating their account will be terminated under section 14.3, with links to WhatsApp and Telegram for support. They messaged the WhatsApp number but received no response and are unsure why their account is being closed.
Key concerns:
- The user suspects the email might be a scam and has blocked both contact methods as a precaution
- They are seeking guidance on how to proceed
Community response:
- Another user advises avoiding unfamiliar links and not sharing personal information
- Recommends contacting Shopify support directly through official channels on their website
- Suggests reaching out through verified customer service channels for account status clarification
Status: The issue remains unresolved, with the user awaiting proper guidance on verifying the legitimacy of the termination notice.
Avoid clicking on unfamiliar links or sharing personal information. Contact Shopify support directly through their official website or customer service for clarification on your account status. Have you reached out to Shopify support through their verified channels yet?