Account closure

Product Development & Sourcing

Topic summary

  • Main issue: A user who tested Shopify for dropshipping wants to permanently close their account, saying they’re unhappy with the products and processes.
  • Support access problem: They attempted to contact Shopify customer support but couldn’t find contact details and are asking how to close the account.
  • Cost concern: Shopify is currently too expensive for them; they state they’re unable to pay and seek assistance regarding billing.
  • Status/outcome: No guidance or solutions have been provided in the thread yet; the request remains open with unresolved questions about the exact steps to permanently close the account and address payment issues.
Summarized with AI on December 15. AI used: gpt-5.
1

Hi I created an account on Shopify to test it out. I am not happy with the products and processes of Shopify, and need to close the shopify account.

I tried to contact the customer support of Shopify, but could not find any customer support contact details.

Can someone suggest how to close the account permanently?

1 Like
2

Shopify is expensive for me at this time. I am unable to pay. Can you help me with that, please?