Hello Shopify Community,
I’m reaching out as a business owner who urgently needs support regarding the unexpected deactivation of my Shopify store. I have been waiting more than two months, please take your customer’s account seriously.
I had signed up and paid for my Shopify plan when my account was suddenly deactivated without any clear explanation. I contacted support several times already and was informed that my case has been escalated to the Internal Team. I’ve also submitted the appeal form more than two months ago, but I haven’t received any update since. I attached my ticket ID for this:
Ticket ID: 7fbc930f-e6d6-413d-87fd-6772ee987420
This is extremely frustrating, especially as my store wasn’t even live or accepting sales yet. I suspect the issue might be related to my Google account name, which was originally in Korean characters and didn’t match my name on Shopify. I’ve since updated everything to reflect my name in English.
As a business owner, I take Shopify’s policies very seriously and have reviewed the Acceptable Use Policy carefully. I’m confident I have not violated any terms. But without any specific feedback or next steps, I’m completely in the dark.
I just want my store back up and running as soon as possible so I can move forward.
If anyone has experienced something similar or knows of an effective way to follow up with the Internal Team, I’d truly appreciate any guidance.
Also, I was using free trials and then this happened. I can cancel my payment subscription about this account before I actually pay the monthly fees, right? I can’t even access my account to cancel subscription. This is frustrating.
Thank you,