Someone has opened an account using my name and email, and Shopify has ZERO support to address that issue. They have set up a payment account to scam people using my full name as what is listed on the bank statement. They used an external 6 digit authenticator so I cannot simply change the password …

Hi, @NosLaser . Welcome to the Shopify Community, and thanks for reaching out. We’re sorry to hear this has happened, and I can definitely understand your concern and the urgency to have this looked into and resolved. While our Community team is unable to investigate directly, our Support Team thr…

Your link does nothing. I charge $25,000 per day for the unauthorized use of my identity. By ALLOWING this scammer to continue to use my identity without my consent or authorization, and REFUSING to rectify the situation, Shopify is hereby agreeing to my terms of $25,000 per day for the unauthorized…

Our apologies, @NosLaser . It looks like the incorrect link was attached. Please visit this link instead and follow the steps Victoria shared. Thanks for your patience and cooperation. We look forward to investigating this matter.

These links go NOWHERE. Now the scammer is starting to incur charges in my name, and Shopify refuses to do anything about it. I need a HUMAN to investigate this. I was supposed to be contacted by Shopify support via email, as I already went through a lengthy chat session with support, and NOBODY con…

Thanks for your reply, @NosLaser . Could you share a screenshot of your view when accessing the link that Summer has shared? When accessing the link, you should see a Help Center page with the following options: Log in, Can’t log in to your Shopify account and Get support as a customer of a Shopify…

I spoke to support, and all they can tell me is they created a ticket or a case or whatever. I cannot get into the account because they used a 3rd party authentication app that requires a code for me to change the password, and gain control of the account- so I cannot see nor access the ability to R…

Thank you for sharing this information with our team. As previously mentioned, our Community Team does not have access to support tickets or accounts, therefore we do not have visibility into your ticket. However, I have passed along this information to a member of our Internal Team for review. I …

Believe me I’ve been watching it. I haven’t gotten any emails, in my inbox, spam, or otherwise from support other than the chat log of my conversation with the support rep, who said she was escalating it. There is no link to the support ID or anything of the sort, just the chat log.

Account fraudulently opened with my information

Payments + Shipping & Fulfilment

NosLaser August 20, 2024, 11:00am 3

That link takes me to Facebook messenger, not any help center. It opens a generic chat with Shopify, so there are no options to choose as stated in your reply. Do I ask my question in that chat?

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Account fraudulently opened with my information

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