Thank you for sharing this information with our team.
As previously mentioned, our Community Team does not have access to support tickets or accounts, therefore we do not have visibility into your ticket. However, I have passed along this information to a member of our Internal Team for review.
I understand you do not have access to the account due to a third-party app generating authentication codes that are required for log in. Could you kindly check your email inbox, spam, or junk folder for your ticket ID with Support?