Account has been inactive for more than three months, I am not receiving the 10-digit code to unlock

Shopify Discussion
1

Account has been inactive for more than three months, I am not receiving the 10-digit code to unlock the account for another account that I own.

2

Hi @calstarhardware ,

Thank you for getting in touch. Was the store in question closed by yourself, or did it close automatically due to a trial expiry or unpaid invoice? Are you confident that you are using the correct email when you try and log in to reactivate the store?

3

The store has not been closed. We are still paying monthly and it is online. The email is the correct one as notifications of the monthly payments are sent to it. When I try to log in I get the 'your store has been inactive for three months…etc. I use the Yubico key and shopify says it has sent a ten digit code to that email address - and nothing comes in.

4

Hi, @obijuan .

Thank you for reaching out. I am sorry you have not received the 10 digit code.

You must contact our Support Team so they can remove the 2 factor authentication.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,