Account login problem

Shopify Discussion

Topic summary

A user in Poland encountered an account lockout issue while setting up a Shopify store for a musician client. After the demo period expired, they selected a paid plan and linked a US-issued Visa card.

What happened:

  • Immediately after adding payment details, the store became inaccessible
  • Error message states the account lacks permission to view the page
  • Store appears locked with no clear explanation

Current status:

  • Support was contacted and acknowledged the issue initially
  • No follow-up response has been received
  • The user remains unable to access their store and is seeking community advice or similar experiences
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
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Discussions Partners Blog Learn Log in Shopify Discussions All things Shopify and commerce Search the Community… Promotion image Shopify Discussions Your account doesn’t have permission to view this page. Store locked Tyufyakin Tyufyakin Visitor 2 0 5 ‎07-21-2023 08:37 AM Colleagues, good afternoon! My name is Roman, I’m from Poland. I was doing a store for a musician and ran into difficulties. 1. Demo version expired 2. I have chosen a tariff 3. I tied a card. VISA issued to USA Immediately after linking the card, the store was no longer available Your account gadget8803@gma.com@gmail.com doesn’t have permission to view this page. Try using a different account or going back to the Stores List page. I wrote to support, they answered me that they would look into what was the matter and no longer get in touch. I do not understand what’s the matter

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Hey everyone, hope you’re doing well.

I’m Roman from Poland, and I recently ran into a strange issue while setting up a Shopify store for a musician. Everything was going fine I had selected a plan, added a valid US issued Visa card, and was ready to continue after the demo version expired. But right after linking the card, my store became completely inaccessible.
Now when I try to log in, I get a message saying I don’t have permission to view the page, and the store appears locked. I reached out to Shopify support, and while they initially said they’d look into it, I haven’t heard anything back since. I’m honestly just confused and unsure what went wrong.
If anyone has experienced something similar or has advice, I’d really appreciate you. Thanks so much