Log in Shopify Discussions All things Shopify and commerce Search the Community… Promotion image Shopify Discussions Your account doesn’t have permission to view this page. Store locked Tyufyakin Visitor 2 0 5 07-21-2023 08:37 AM Colleagues, good afternoon! My name is Roman, I’m from Poland. I was doing a store for a musician and ran into difficulties. 1. Demo version expired 2. I have chosen a tariff 3. I tied a card. VISA issued to USA Immediately after linking the card, the store was no longer available Your account gadget8803@gma.com@gmail.com doesn’t have permission to view this page. Try using a different account or going back to the Stores List page. I wrote to support, they answered me that they would look into what was the matter and no longer get in touch. I do not understand what’s the matter
Topic summary
A user from Poland encountered access issues while setting up a Shopify store for a musician client. After the demo period expired, they selected a paid plan and linked a US-issued VISA card. Immediately following card verification, the account was locked with an error message stating the account lacks permission to view the page.
Key details:
- Error occurred right after payment method was added
- Account email: gadget8803@gma.com@gmail.com
- Support was contacted but provided minimal response, promising to investigate without follow-up
Status: Unresolved. The user cannot access their store and is awaiting further support response. The sudden lockout after payment setup suggests a potential fraud prevention trigger or account verification issue.
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