Account on hold no one from phone support , chat support etc knows why. Your sites says you email people telling them why when deactivating payments. You never emailed me a reason nor does anyone has a answer as to what’s going on. I’m assuming you just doesn’t want me business as this is very unprofessional. Please provide a valid reason as I am a paying customer and first time customer. Very disappointed. No verification or info is asked of me no one has a any answer to provide so far.
I understand that your Shopify Payments is currently on-hold and that you have contacted our support team and were unable to authenticate, is that correct?
I can appreciate the need to get this addressed and opened up so that you can access your funds and make sales. Have you received any sort of email throughout this process from us? It would have been from our Shopify Payments team directly, so I would highly suggest taking a look in spam and making sure it is in the account owners inbox.
If you haven’t received an update on your Shopify Payments hold, you can reach out directly to our support team for some more information. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center where you can start a conversation with a Support Advisor who can look into this for you. You can request a call back, chat via live chat, or through email. Once you have your email address at hand and your account information you can authenticate there and then to get a follow up.
That being said, a review process can take anywhere from 3-5 business days as we work with our banking partners to make sure all regulatory procedures are followed. So if it isn’t the case just yet, it might be advisable to wait for a couple of days before having your Shopify Payments released.