I only had my shop active for about two weeks before it was randomly shut down at like 2 AM three weeks ago. The next day I reached out to support and a ticket was opened, and I got an email requesting several details about my business, including licenses and supply receipts. I responded and after about a week, I hadn’t heard back so contacted support again and they escalated the case for me. Again radio silence. Last week I reached out once again and the support agent I spoke with agreed that it was completely ridiculous that I hadn’t heard anything yet and Once again escalated my case. I still have heard nothing. I’ve also responded to the original email 3 times but have heard nothing. I had a balance on my account because someone placed an order before it was shut down, and I haven’t even been able to access these funds. Has anyone else had a similar issue? I’m not sure what to do.
Topic summary
A Shopify store was unexpectedly deactivated after only two weeks of operation. The owner submitted requested documentation (business licenses, supply receipts) but has received no response for three weeks despite multiple support contacts and case escalations.
Key Issues:
- Complete communication blackout from Shopify’s verification team
- Funds from a pre-deactivation order remain inaccessible
- Multiple escalations through support have yielded no results
Current Status:
- Case remains unresolved and open
- No timeline provided for reactivation
- Another user reports experiencing an identical situation with similar lack of response
Suggested Actions:
- Escalate through Shopify’s social media channels
- Engage community forums for visibility
- Continue emphasizing urgency in support requests
@Sarahdipitous It sounds like you’ve been experiencing significant frustration with Shopify’s support process. Given the prolonged lack of communication and resolution, I recommend reaching out to Shopify once more, emphasizing the urgency of your situation and requesting a swift resolution. Additionally, consider exploring other avenues for support, such as reaching out to Shopify’s social media channels or community forums, to see if you can garner attention and assistance.
Did Shopify ever release your site? How long did it take for them to activate your site again? I’m having that same problem. I contacted support and they said they can only escalate the situation