Account still blocked 4 months now , for id verification

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Topic summary

A Shopify merchant has had their account blocked and funds frozen for 4 months due to ID verification issues. Despite multiple support contacts, the case remains unresolved with repeated claims of “escalation” but no concrete action.

Current Status:

  • Account remains blocked with frozen funds
  • Support has provided no effective resolution despite numerous attempts
  • User has documented the entire case with screenshots and conversation history

Threatened Action:
The merchant is preparing to publicly release all documentation, including a video exposing the situation to their YouTube channel (1M+ subscribers), unless Shopify resolves the issue immediately. They’ve provided contact information and evidence links, arguing this treatment is unacceptable for any business owner and that the community deserves transparency about how such situations are handled.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

I’ve been dealing with a major issue with Shopify for the past 4 months.
My account was suddenly blocked, my funds were frozen, and despite contacting support dozens of times, nothing has been resolved.

Every time I reach out, they tell me the case is “escalated,” but no action is ever taken.
I have all the screenshots and full conversation history proving how badly this case has been handled.

I’m now preparing to publish everything publicly — the entire timeline, all screenshots, and proof of how Shopify left my account blocked for months with no real support.

My YouTube channel has 1M+ subscribers, and I think the community deserves to see how such situations are handled when a creator or entrepreneur faces a problem.

I’m giving Shopify one last opportunity to fix this immediately before I release the full video.

This is not acceptable for any business owner, and it’s important that the public sees the reality behind the platform we rely on.

EMAIL : RH.MARKETNOW@GMAIL.COM

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