Account Termination - form to appeal is not working

Shopify Discussion
1

Our account and shops have been closed due to alleged violation of the AUP. We are very sure that this termination was in error, but the form to appeal the decision is not working. Since our shops have been inactivated by Shopify and the support chat is not working either, I currently have no option to resolve the issue.

In addition, I also installed an app in our shop which free trial ends in a week and I have no chance to cancel the subsription due to the inactivation by shopify.

Can someone recommend a contact for this special case or knowns how to proceed?

Thanks a lot in advance!

2

In the same position with my store and shopify are no help, it’s been 6 days with no esclation or proper response. Fake promises and keeping me waiting. My store is due to shut down in a few hours.

3

Hey,

did you fix this issue?
I been dealing with this for the past month.
appeal form doesn’t work. Live support tickets up and no response. Am I just suppose to sit here and wait?
I was given no reason for my account and name to be suspended. I can’t even appeal with all my documentation and evidence.

Were you able to fix this issue? Thanks

4

Same