Here to share some feedback.
I have been using Shopify for 5 years, generating a lot of revenue and paying a crazy amount of fees (since shopify is one of the most expensive ecommerce platform out there).
Recently I got 3 stores in a row shut down. Only received an email “Your account has been terminated because you violated our policy”. Of course it’s totally irrelevant, I know Shopify’s policy, I sell my own products, own stock, customers delivered within 10 days, etc. These bans just come from a bot and there is nobody looking at your case once it’s done.
In addition I filled the appeal forms for these 3 stores shut down, submitted my ID, business agreement, all the requested documents. So basically Shopify has all the documents needed to see that I am a legit business.
It’s been 2 weeks now, all the stores are still shut down. Not any replies by email. Shopify live chat is useless as always because they are just here to filter the request.. they will just tell you that they escalated the case to the specialized team bla bla bla.
I am sincerely disappointed with Shopify’s practices. That’s definitely not a correct way to treat your loyal users, especially those who have pay thousands of dollars in fees.