Shopify put me through a nightmare less than 6 months ago where I suddenly lost account access and my website went inactive. It took over a month to completely sort things out and it took a toll on me mentally because my business was put on the line. Now i suddenly can’t buy shipping labels??? What is going on Shopify? I need to ship these orders out ASAP. How can you just leave your clients hanging like this with no explanation off the bat. I can’t go through another month of this.. please someone from Shopify advise
Here is my previous experience I posted before:
"I’ve been on this platform for less than a month now and everything was good for about two weeks until I woke up to being completely shut out of my account with no explanation from support. On top of that, they’re holding my money for all of the orders I already shipped out. This is going on week 2 now and it has just been an absolute nightmare.
I must be speaking to outsourced support because the most that they can do for me is to “escalate” the situation and have me wait. They are in the dark just as much as I am. What a joke. I’ve lost out on over a week of revenue and they aren’t giving me my money. I never should’ve switched over if I knew they were going to put me through this nightmare. I finally got a response from someone in the risk analysis team, but they didn’t resolve anything. i just have access to my account again, but it still shows that I’m on hold.
So I went back to contacting support, and what do you know.. they are going to escalate again and have me wait AGAIN"