A Shopify store owner is unable to receive account verification emails at their custom domain address [email removed] though emails successfully arrive at their Gmail address (adventurerpagalba@gmail.com). They’ve confirmed DNS settings are correct and checked spam/junk folders without finding the verification email.
Suggested troubleshooting steps:
Recommended action: Multiple community members advise contacting Shopify Support directly through the Help Center, as they can access account details and investigate delivery issues that aren’t visible through the public forum.
The issue remains unresolved in the thread. Note: Several later posts contain spam/off-topic content unrelated to the verification problem.
Hello, the problem is that we do not receive a confirmation letter in the mail. If we set e-mail: adventurerpagalba@gmail.com then we receive a confirmation letter in the mail, but if we set the e-mail: [email removed] then we do not receive a confirmation letter, why is this?
Our website: adventurer.lt
Hey @adventurer
If you are still concerned you can contact shopify support from here
Hopefully, it will help you. If yes then Please don’t forget to hit Like and Mark it as the solution!
What are you talking about? What scammers? I am having troubles with my own email. I need to verify my email but shopify somehow does not send me verification email. I checked my DNS settings and all settings are set correctly. I also checked junk and spam and i could not find verification email.
Hi, @adventurer . For the most accurate help with this I recommend reaching out to our support team through the Help Center here. We can’t see your account information here over the Shopify Community, but if you speak with us through the page I shared we can review this with you in more detail.
IF you’re still having issues, contact Shopify Support for assistance. Provide them with details of your issue and any error messages you’ve received.
By following these steps, you should be able to successfully verify your Shopify account and proceed with setting up your store.
Hi @adventurer , for the most accurate assistance, I suggest reaching out to our support team through the Help Center. Since we can’t access your account details through the Shopify Community, connecting with us via the link provided will allow us to review your issue more thoroughly.
Yes I understand, this error is critical that’s why I suggest you to contact Shopify staff directly.
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It sounds like your Shopify account verification email is not reaching [email removed], while it successfully arrives at adventurerpagalba@gmail.com. Here are some possible reasons and solutions:
Email Provider Filtering:
Incorrect Email Setup:
Shopify Email System Delay or Blocked Emails:
Try Resending the Verification Email:
If you’re still stuck,flip a coin and decide whether to try another email provider or contact Shopify support for direct assistance! 
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