Hi,
My website is https://veritasgaming.co.uk/ . I have made sure to keep my checkout process simple and easy, however on my google and youtube app, it keeps showing the attached message. Please help.
Topic summary
Issue: Google/YouTube sales channel flags the store with a checkout-related policy warning (shown via screenshot), despite the merchant keeping checkout simple.
Observations: A test purchase flow showed no evident checkout errors. The warning likely stems from Google Merchant Center (GMC) policy enforcement rather than a Shopify checkout bug.
Key context: GMC (Google’s platform for product listings/ads) typically lists a single primary suspension reason. “Misrepresentation” is cited as the most probable cause, not an actual broken checkout.
Guidance provided:
- Check the exact violation directly in GMC rather than relying on the Shopify app message.
- Review and fix issues using a detailed GMC suspension/misrepresentation checklist (link provided in thread).
Status: No confirmed resolution yet. Next steps are to verify the specific GMC policy issue and apply the checklist corrections; the checkout itself appears functional from external testing.
Do not use Shopify to get the correct info. Go directly at source, which is Google Merchant Center.
Generally Google will only show 1 suspension reason, but most likely the reason is misrepresentation.
I tested your checkout and there are no issues I can see.
But you may find issues you have by checking this: https://community.shopify.com/post/1086444