Account went from automatic to manual fulfillment

Shopify Discussion
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Topic summary

An account’s order fulfillment unexpectedly switched from automatic to manual, causing orders to sit unfulfilled (sometimes for about a month) until manually fulfilled. The setting has since been switched back to automatic by the poster, who insists no one changed it to manual.

Key impact:

  • Delays in order processing due to manual fulfillment requirement.
  • Uncertainty about how the setting changed.

Latest guidance:

  • Another participant believes the change cannot occur without someone with store access altering the setting.
  • Recommended action: check Settings > Store Activity Log to see if there’s a record of the change.

Status:

  • No confirmed cause identified.
  • Action item pending: review the Store Activity Log to trace any administrative changes. The discussion remains open without resolution.
Summarized with AI on January 10. AI used: gpt-5.
1

Hi,

I’m new here, but can someone please explain how an account can go from automatic fulfillment to manual without anyone changing the settings? We’ve always been able to rely on the account being a “set it and forget it” product (outside of a few hiccups here and there), but all of sudden we had to start manally clicking the fulfillment button and orders have been sitting for sometimes a month. I switched it back to the setting being automatically fulfilled, but we NEVER moved the account to a manual process. Any feedback on how this could have happened would be great!

Thanks!

1 Like
2

I don’t think it’s possible to happen without someone with access to your store actually changing the setting.

You could try going to Settings > Store Activity Log and see if something shows up there.