Shopify banned my store. I had a customer send money to that store, but never went into my bank account. Will shopify refund them, since they banned me and I can’t refund them? or will shopify steal the money for themselves? anyone know
Topic summary
Store owner reports their Shopify store was banned. A customer’s payment was sent to the store but did not reach the owner’s bank account.
They ask whether Shopify will refund the customer or keep the funds. Concern centers on inability to issue refunds due to the ban.
Most recent update: the poster claims Shopify is keeping the customers’ money and uses hostile, retaliatory language. No evidence, transaction details, or communication from Shopify are provided to substantiate the claim.
No responses or official clarification are present. No actions, resolutions, or next steps are documented.
Status: unresolved. Key unanswered question remains how refunds and held funds are handled when a merchant’s account is banned, and whether customers will be refunded by Shopify or the payment route used.
I just found out. They’re stealing the customers money, I’m taking revenge on this. I’ll make sure everyone who works for this scumbag company suffers