AccountEdge/Shopify connection severed

[3BCR]

You are not the only one. We purchased AccountEdge Pro, (Network version, 5 Users, 8,000+ inventory items, and the need for a new website), a couple of years ago, for the simple reason that it could integrate with Shopify. We went live with the accounting software 2 years ago, (helluva a lot work!), and live with our new Shopify website just over a year ago, (even more work!). The investment was substantial for us, (we are not a big company with deep pockets), and it has only been the past few months that we started to see an increase in sales and savings in time as sales migrate from phone calls and emails to web orders. Back in May this year, we suddenly found that “Sync Items” would hang-up, (new items sent to the website, updated pricing, items deleted from the website, etc), a nightly ritual. No warning or heads-up from AE. And no solution from AE support, just some finger-pointing to Shopify, who inexplicably decided to stop supporting non-web-based connections from integrating. Our solution to this problem was to open Task Manager and “End Task”. This continues to work today. Oddly the Sales “Process Web orders” continued to work since May as well, but stopped working as of August 16th 2023. We are now faced with manually entering our web sales into AE. This has prompted a scramble here, which includes potentially abandoning both AccountEdge and Shopify, (both have let us down). Simple business thinking… if they don’t support us, why would we support them?