Can anyone help me to fix the problem of a product showing as active not appearing on the online store?
Thanks!
Hi, @Ellechor
Welcome to the Shopify Community! Happy to help troubleshoot this issue with you. Are you trying to have the product display on a particular page (for example, the home page) or inside a collection? Where is the product supposed to be showing?
To start, here are some troubleshooting steps:
- Make sure it’s active and available in the online store sales channel.
- If you’re tracking inventory, make sure there’s inventory available for the product.
- If it belongs to a collection, make sure it’s showing from the Shopify Admin under Products > Collections > inside the collection under Products
- If it doesn’t belong to a collection, do you have an all products page linked on your store?
Let me know how all of this goes, and once I have a little more information about where it’s supposed to be displayed, we can keep troubleshooting! There are also lots of suggestions in this Community thread if you’d like to scan those replies.
Hi,
we have uploaded 33 items in a collection that is active but only 14 are showing online.
Everything was done the same way we did for every other products and collections.
We can’t seam to find a reason why these items won’t show online?
I have check your troubleshoot list and it’s not it?
Any Ideas?
I have the same problem today, ony 1 my product from 50 is visible in online store
Same thing happening to me this morning. Anyone figure out how to fix it?
I contacted support and they solved the problem quick enough
Do you know how they fixed it? I’m also experiencing the same issue.
We did all that, there was nothing “wrong” with any of our operations. I finally read a bunch of stuff on reddit from other user having issues and it appear that it is some type of random bug in shopify that has been know for a long while.
What fixed it was to delete all the items, restart the logins, and redo all the items the exact same way we did at first and those worked. A few hours lost in the process.
Same to me, only with one specific vendor.
I was having the same issue.
Support found out that some of the listings were being excluded from the site. It was a really easy fix.
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On your Admin go to Settings select Markets click on Manage
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Select Products and Pricing
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This shows excluded items. Select the items and set them to Include.
I’m not sure why our 14 items decided to have issues, I have added over 11,000 listings with never encountering the issue before. But at least it was super easy to fix.
THANK YOU so much !! This worked and sorted it spent hours trying to figure out how to fix it. Thanks again !!
Thanks! I had this issue with several products showing up with a “404” error and had no idea what was going on. For some reason Shopify was excluding them from the listings but your solution fixed the problem easily and quickly.
Thanks a lot! It actually helped, have no idea why they were excluded in the first place as well
It didn’t work for me
Hey! I’m sure you may have already gotten it figured out but just incase here’s how I did it! Go to products, open up the product not showing, on the right hand side click manage publishing. You’re going to want to make sure “online store” is checked off under sales channels. Then it should be there!
I had this problem. I found that the product did not have Online store ticked as a sales channel set under Publishing on the product page, which prevented my product from showing up in the store**.**
We are also having the same issues with products, they are correct in the product area but in POS going sell does not show up at all and doesn’t scan?
Hi, I am trying to follow your (apparently) very helpful advice, but I am stuck. I am going crazy with my products not showing up like all of you although they are active, the online store is checked and and they are very well part of the starting page collection. I simply can’t find your option “Products and Pricing” which is supposed to show the excluded items. I clicked Settings, then Markets:
but under Markets all I see is is an Overview and Recommendations. Am I in the wrong menu? Would be extremely thankful if you could help me where to find the menu Products and Pricing which shows the excluded items. Thanks!
This didn’t work for me 