solve my case as a Shopify expert:
I create two stores with same account on Shopify, active 1 account with all settings completed include all design and back-end work completed and in working stage and my primary store , second account was for my trial purpose and not an active store , my both stores currently frozen due to not paying bills. today I want to active store 1 which is my actual store and want to live this store as soon as possible, but by mistake, I entered my card details on the second store instead of store 1, and Shopify detected the amount too, my concerns are:
is there any way to solve my problem I have already paid my bill on wrong store and miskaly active my wrong store ,want to active my actual store instead of store 2 without spending extra charges? or switch them and I want to deactivate my second account to prevent this mistake again [email removed]
Hi, @urooj .
Welcome to the Shopify Community and thanks for sharing your question here.
As per our Shopify Terms of Service, we do not issue refunds. However, our internal team may be able to review this on a case-by-case basis to see what next steps can be taken. To contact our internal team, please create a support request via the Shopify Help Center. Our team will require access to your account in order to provide you with what options are available. Unfortunately, through our community forum, we are unable to authenticate accounts due to privacy and security reasons.
If you need help navigating the help center or creating a support request, please let us know.
I hope this helps!