Add a bank account not working

Technical Q&A

Topic summary

Main issue: Adding a bank account fails due to a repeated prompt to enable two-step authentication, even though it is already enabled and working (two-factor authentication, 2FA, requiring verification at each login).

Troubleshooting tried: clearing cache, using different browsers, and the mobile app; on mobile, the add-bank screen reloads indefinitely.

Latest action: A support representative advised contacting the Help Center and starting a chat with the AI assistant to connect with a support advisor for deeper investigation.

Additional reports: Another user confirmed experiencing the same problem and asked if a solution was found.

Status: Unresolved. Key open questions: whether this is a platform-side issue in sales channels or an account settings problem, and whether any workaround exists beyond contacting support. No images or attachments are central to understanding.

Summarized with AI on December 24. AI used: gpt-5.
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When I try to add a bank account it says that I need a two step authentication. Once set up I tried again and it still said I needed to set it up. When I enter setting it says two step authentication is on and it asks me to verify every time I attempt to log into my account. However, even though two step authentication is clearly on and working it still will not let a bank account be added.

I have already attempted clearing cache, going on a different browser, and even getting the mobile app where I discovered that when you get to the add bank screen it just reloads the screen forever.

1 Like
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Hey, @Kole207 ! I’m sorry to hear you’re experiencing an issue while attempting to connect your bank account. Since local troubleshooting didn’t appear to fix the issue, could you please visit our Help Center and start a chat with the AI assistant to connect with a support advisor? We’ll look into this issue then. Thanks!

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I am also facing same > Did you got any solution?