Add A Clickable Email Link with subject and body To A Page

Technical Q&A
1

When editing a Shopify page, I can add text in the Content section of the page, I can select text in the content and add a link. Does Shopify support adding subject and body arguments with the mailto: feature?

This works fine in the Link to field of text (but as you can see I have not included subject or body arguments, which is my objective):

mailto:ShareMyFlag@flaglamps.com

This does NOT work in the Link to field of the text (trying to add subject and body arguments):

mailto:ShareMyFlag@flaglamps.com?subject=Share%20my%20flag%20story&body=My%20flag%20helps%20me%20to%20celebrate…%0D%0A%0D%0AI%20enjoy%20my%20FlagLamp%20because%20it…%0D%0A%0D%0A%5BAttach%20a%20photo%20of%20your%20flag%20with%20and%20without%20your%20FlagLamp%5D

This does NOT work either :

[email removed]

1 Like
2

Does anyone in Shopify care to comment on this request? It would be such a better user experience for us paying customers.

3

Hi!

I am having the same issue. Did anyone from Shopify ever get back to you?

Thanks!

4

Yep, me too. Same issue.
There must be a solution posted somewhere, surely.
It’s such a basic piece of functionality it shouldn’t an issue (should it?)

5

So, I had a long and painful chat with a support advisor where I spent the first 20 minutes trying to explain that this was nothing to do with customising a 3rd-party theme :roll_eyes: .
The final bit of the conversation went as follows:

14:23 Agent (Support Advisor): I do not have any option to transfer this chat, however I did raise the issue and talked with the team.

14:24 Agent (Support Advisor): They have told me that on the option you can add a normal link this is a basic feature however it will not work with mailto as It is used to produce hyperlinks on websites that allow users to send an email to a specific address directly from an HTML document.

14:24 Agent (Support Advisor): without having to copy it and entering it into an email client.

14:25 Agent (Support Advisor): However, they have told me that the issue is already highlighted and the development team is working on this.

14:25 Agent (Support Advisor): You will be able to see this on the comunity post

14:25 Agent (Support Advisor): Community*

14:25 Darren Howe: Okay, so they acknowledge that it’s a known issue

14:25 Agent (Support Advisor): Anything else I can help you with?

14:27 Agent (Support Advisor): Yes, they did and they have passed it to the development team.

14:27 Agent (Support Advisor): Anything else today Darren?

14:27 Darren Howe: Have they suggested any sort of timeline for when this might be dealt with?

14:28 Darren Howe: I can see from the community chats that it has been raised as an issue for over a year now

14:28 Agent (Support Advisor): I am sorry we do not have any ETA available however they will update this on the Community posts.

14:28 Agent (Support Advisor): At this point of time I do not have any other information about this.

14:30 Agent (Support Advisor): Thank you for contacting shopify support!

14:30 System: Chat ended by advisor

So there we have it. No mailto links at this point in time :disappointed_face: