Hi, when I sync my Shopify with Tiktok shop, I get a weird error stating that I need to add images. However, I already have images for the listing, and when I add & remove images, it still stays on the disapproved and doesn’t get approved.
Topic summary
Issue: Syncing a Shopify store to TikTok Shop triggers a persistent “add images” requirement, and the listing stays disapproved even though product images are present.
What’s been tried: Removing and re-adding images in Shopify; status remains disapproved with the same error.
Evidence: A screenshot of the TikTok Shop error banner is provided and appears to include an “Update” link.
Suggested next step: Click the “Update” link in the error message to refresh/sync the listing details.
Status: Unresolved. No confirmation yet that using the “Update” link resolves the disapproval; the underlying cause is not identified.
Context: Tagged as migration/third-party apps/channels, indicating this is a sync issue between Shopify and the TikTok Shop sales channel.
Did you try to click on Update link in that message?