How can I add the digital download link to my customers account so he can achieve the purchased download afterwards?
Topic summary
Users are seeking a way to make digital download links permanently accessible in customer accounts, rather than only on the post-purchase “thank you” page or via email.
Current Limitations:
- Shopify’s Digital Downloads app only provides download links on the order confirmation page
- Customers cannot re-access downloads after leaving that page without requesting new emails
- The default “Buy Again” button is irrelevant for digital products
Proposed Workarounds:
- Using product metafields to store download URLs and displaying them on account pages via theme customization (noted as difficult to maintain)
- Third-party apps like Customer Accounts that offer enhanced account page widgets with integration capabilities
Status:
No native or straightforward solution has been identified. Multiple users report migrating from platforms like BigCommerce and WooCommerce where this functionality existed by default. One user mentions having 23,000 customers needing migration with their digital products. The discussion remains unresolved, with participants continuing to seek viable solutions that don’t require significant custom development or ongoing manual updates.
Hi JoyceMacon
With the Digital Downloads app, on the “thank you for your order” page after they have completed paying for their order, there is a section where they can download their items.
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Thank you fayyaz.
Is there a way to add a download link in customers account page. So they can log into their account and download their order whenever? So Idont have to send a mail whenever they want to download their product again?
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did you find a solution?
The only method I can think of is adding the digital download link to the product metafields then using the theme to display the link within the user’s account page. But however, updating would be a pain. Is there an app that can link a digital download link to a line item within the customer’s order details?
Anyone found a solution to this?
Hi.
The app in my signature, Customer Accounts, will allow you to replace the account page with a widget that contains more content and tools, and it’s more customizable.
It can also integrate with other CRM and order management apps, like Invoice apps to add a Download Invoice button to each order in the order history, on the account page.
You can find here the list of available integrations.
Hello,
The issue doesn’t not seem to be solved, without additional cost.
I have created the metafield URL, and added the url link to all my products. I now want those links to show in the customer account. Preferably instead of the Buy Again button, which makes no sense at all, since its a digital product. Another person actually added some code, which I painstakingly copied but I don’t know where to put it and if its even still correct. (The answer was from years ago). I have 23k customers, all linked to digital products in my WooCommerce store, which need moving with their products. Any ideas?
I really need this functionality as well. In my old site (BigCommerce) a customer could simply log into their account, go to their digital order(s) and grab the links there. Not everyone wants to download their purchase immediately and customers accidentally delete emails all the time.
I really need this functionality as well. In my old site (BigCommerce) a customer could simply log into their account, go to their digital order(s) and grab the links there. Not everyone wants to download their purchase immediately and customers accidentally delete emails all the time. Does anyone have a solution??