Is it possible to add, or edit, the existing options in the dropdown menu list that is shown in the Cancel order pop-up window and the corresponding email notification that is sent? Please see attached screenshot. Thank you.
Topic summary
Requests to customize order cancellation UX and messaging. A user asks if the “Reason for cancellation” dropdown in the Cancel order pop-up can be added to or edited, and whether those changes can also appear in the associated email notification. An attached screenshot is referenced as context.
Another user wants to localize spelling from “canceled” to “cancelled” (UK) on the customer’s order status page after an order has been cancelled, and asks where to edit this wording in the code.
No solutions, settings, or code locations are provided. The thread remains unresolved/open. Key unanswered points: whether the cancellation reason list and related email text are editable, and how to update the cancellation wording for UK spelling on the order status page. The screenshot is central to understanding the first request.
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I also would like to Edit the content in the drop down as I would like to change the spelling of cancel to cancelled (UK)
Particularly I am looking to change this on the customer’s order page when a customer checks the order status after it has been cancelled. Any suggestions anyone, as to where the coding is to edit the spelling please?