as the subject says, we would like to send customers a free gift product with their 2nd order. We are using a fulfillment service, so the gift product needs to be added automatically to the order.
So basically the flow would be the following:
Customer order comes in → if 2nd order of this specific customer → then add gift product X to the order
if not 2nd order, but (1st) or (3rd order or higher) > then do not add gift product X to the order
Does anyone know how to do that? Maybe with an app? We can’t do these things manually obv.
Through custom code, count the total or past orders
if customer order == 2 then add gift product automatically in background.
e.g.
{% if customer.orders_count == 2 %}
Do you code to add gift product to cart in background
{% endif %}
Here you have to take care of cart also means if cart is empty then free product will not added to cart.
Regarding your concern, you could refer to the app Free Gifts BOGO Buy x get y by Secomapp https://apps.shopify.com/freegifts. As far as I acknowledge, this app allows merchants to send free gifts based on their customers’ order history.
thank you for the quick response. However how is that possible if a customer doesn’t have an account?
How is the history being checked then?
Our idea is to add the free gift after the customer has made a purchase. So the customer makes a purchase, then the system checks for customer history and if more than 2 orders in total → add hidden free product X to the current order.
Is something like that possible?
@PageFly-Richard
we have tried the app but it only works with customer accounts. so they need to be logged in. we don’t do customer accounts. but thanks for you tip!
With webhook store each order details in database. Before inserting the order details to database check, Is there any order in database with same email ID is available in database If yes count it and do you logic accordingly.
I’ve built and app that lets you create rules that do exactly this! I made a short demo video so you can see exactly how it works and get it setup easily. This is unique to customer EMAIL and uses Shopify’s logic to distinguish customers.
You can definitely send customers a free gift item on their second order using Monk Free Gift + BOGO from the Shopify App Store.
Follow these 2 easy steps to configure the offer you want:
Create a customer segment in Shopify.
Under Shopify Admin dashboard > Customers > Segments > Create Segment where the order count is 1.
Given that Shopify customer segments are dynamic, they automatically add customers when they meet your criteria and remove customers when they no longer do.
Automatically add the gift to the order using Monk Free Gift
Monk lets you create highly targeted offers using its powerful eligibility engine based on the cart value, item quantity, specific products, specific collections, specific geographic location, language, and most importantly, specific customer tag.
Monk can automatically add the free gift product to the cart when the customer is visiting the store after their first purchase.
You can also use Monk’s highly customizable banners to notify the returning customers regarding the offer for higher visibility and conversion.
