Add on product is not showing on the packing slip

Technical Q&A
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Topic summary

A user is experiencing two issues with their packing slips:

Problem 1: An add-on product (from Avis) doesn’t appear on packing slips when customers purchase it.

Problem 2: Customer-selected shipping options—specifically requests to hold shipments at the post office and associated phone numbers—are not displaying on packing slips. This forces the user to check their phone repeatedly instead of fulfilling orders directly from printed slips.

Technical Context: The user acknowledges that solving this likely requires Liquid code modifications but has no coding experience.

Current Status: A respondent advised hiring a developer, noting that theme code modifications carry risks of breaking the store if done incorrectly. No technical solution has been provided yet.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I have 2 issues that I would to add/correct on my packing slip.

  1. I have an Avis add-on product and that is not showing up on my packing slip when a customer buys it.

  2. Because I sell live feeders, I have Avis options that where the customer can select if they want their shipment to be held at the post office for pick up, and if so, they enter their phone number.

Is there a way to add this to my packing slips so once I print, I can just fulfill orders from the packing slips and not have to keep going back on my phone?

Disclaimer - I do not know coding and it looks like using Liquid is the only way to achive this and I dont know where to begin.

Thank you in advance for any help or suggestions on how to get help!

2

Hi Fisco,

Regarding the issue you want, it will require modifying the theme’s code. If errors occur, it could cause the theme to break and affect the store. Therefore, to ensure safety and add the desired features to your store, I recommend hiring a developer who can assist you, as they will have experience with coding.

Best,
Esther