A user reports that the add to cart button on their Debutify theme continuously loads without completing the action. The cart icon number doesn’t update in real-time, only changing after a page refresh. The item does appear in the cart when navigating to the cart page directly, indicating the product is being added but without proper visual feedback or animations.
Debutify support responded by directing the user to contact their live support team for investigation. They indicated the issue likely stems from the theme’s code and will require store access to diagnose. A help center link was provided with instructions for contacting a support agent through live chat.
The issue remains unresolved and requires further technical investigation by the theme developer’s support team.
My add to cart button just keeps loading when i press it, theres no animation or cart pop up. In the top right corner where the cart icon is the number doesn’t change. Only when i refresh the page the number changes. In the file you can see the video. I press the add to cart button but it just keeps loading. When i go to my cart page the item is in my cart and the number has changed on the cart icon.
Store URL: https://ministeeringshop.myshopify.com/
Hey @SebK ,
If you are still facing this issue. Please contact our live support and if necessary they will create a ticket so we can investigate further. We will need access to your store as this error is most likely coming from the code of the theme.
You can follow the steps on this guide to send a message to our support. How to Contact a Debutify Agent for Live Chat Support? | Debutify Help Center
Thank you for choosing Debutify!
Technical Support Team | Debutify CORP