Add to cart button loading slowly.

Store Design
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Topic summary

A store owner is experiencing a critical issue where the “Add to Cart” button continuously loads without adding products to the cart. The problem persists across multiple devices and browsers.

Diagnosis:

  • A developer identified a console error indicating the Add to Cart route is misconfigured
  • The error prevents the button from executing its intended function
  • The issue appears to be in the theme’s product-form.js file

Proposed Solution:

  • The developer offered to fix the routing configuration in the JavaScript file
  • A collaborator code is needed to implement the fix

Status: The issue remains unresolved, pending the store owner’s response to proceed with the proposed technical fix.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

When I click add to cart it just loads continuously. Ive tried on different devices and same thing. I am unable to add anything into cart. Any idea?

2

Hello there @lanamy would you mind sharing the store URL link so I can have a proper look at it? Also, in the meantime have you tried other troubleshooting mechanisms such as clearing the cookies on your browser and using different browsers instead of devices?

3

Hi @Bundler-Manuel , yes

the url is lanamy.com

I have tried to use other browsers as well.

4

Hey @lanamy ,

I’ve checked your store and I see an error in the console when we click on ATC button, that error suggests the route for ATC has not been configured correctly hence there’s no place to go when the button is clicked. Attached is the screenshot:

TheUntechnickle_0-1741403478785.png
TheUntechnickle_0-1741403478785.png2936Ă—180 19.6 KB

We’ll have to look into the product-form.js file in your theme, and apply the fix. We’d love to do it for you for free, you can DM or email your collaborator code to get started.

Cheers!
Shubham | Untechnickle

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