A Shopify store owner reports that the “Add to Cart” button continuously loads without adding items to the cart. The issue appears on a Dawn theme site (kofs.co.uk) after implementing ChatGPT-generated customizations for the homepage and menus, though no code was directly added to cart functionality.
Troubleshooting suggestions provided:
Current status: The issue remains unresolved. The store owner, a first-time builder with no coding experience, is unable to identify which customization caused the conflict and has requested direct assistance to diagnose the problem. One responder suggests hiring a Shopify expert if basic troubleshooting fails.
URL: kofs.co.uk
pass: chauth
theme: dawn
when I press “add to cart” the button forever loads and never adds to cart.
I don’t really know what I’m doing as I have no idea how to code or anything
I used ChatGPT to add some customisations, maybe this broke it?
if someone could check it out and help, it would
be greatly appreciated
If you copied and pasted custom JavaScript or HTML from ChatGPT into your theme, it could be as a result of the code you copied as there might be a mistake i that
Go back to where you added the code.
Comment it out or remove it temporarily.
Save and test the cart button again.
I didn’t directly add code to the “cart” process, but more to customise the home page and menus, however I have added lots of stuff so there is no way of me knowing what caused it
is it possible for someone to check what the issue is? As I have no idea where to start
would really appreciate it
it’s my first time building a store and I have no idea what I’m doing
As a freelancer expert and a shopify expert, I understand that encountering technical issues with your Shopify store can be frustrating, especially if you don’t have a coding background. Based on the information you’ve provided, it seems that the issue with the “add to cart” button could be related to a conflict with the customizations added using ChatGPT or other potential issues in your theme or apps.
To help resolve this issue, here are some steps you can take:
Check your browser’s console for any JavaScript errors that may be causing the issue. To do this, right-click on the page, select “Inspect,” and click on the “Console” tab. If you see any error messages, take note of them as they might provide clues about what’s causing the problem.
Try disabling any apps or plugins that were recently added or updated to see if they are causing conflicts with the “add to cart” functionality.
Reach out to the Shopify support team for assistance. They can help you identify the root cause of the issue and guide you through the troubleshooting process.
If you’re still having trouble resolving the issue, it might be beneficial to hire a Shopify expert or developer to take a closer look at your store’s code and customizations. They can identify any conflicts or errors and help you get your store functioning properly again.
In the future, it’s important to be cautious when adding customizations or making changes to your store’s code, as it can sometimes lead to unintended consequences like the one you’re currently experiencing. Always make sure to back up your store before making any significant changes, and consider working with an expert to ensure that any customizations are implemented correctly
Hello there @szymonprosc have you tried all the basic troubleshooting procedures like clearing cache cookies and trying to load the site on a different browser?